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Support request form options changed



We added a option to check yourself if your support request has allready being updated or not, herefore is a extra option added in the support form menu. Also from today on customers cannot use the support request form anymore if they use a @hotmail.com E-mail address.

Applying a new server was already not possible using a hotmail account. For the exact explanation why we changed this please click on Read more...
The last few weeks we are getting complaints from customers that theire support request are not answered. After checking this out it seemed that 99% from al complaints came from hotmail accounts, from ohter "normal" accounts we received seldom these complaints. For this reason we decided that from today on support requests are no longer possible using a hotmail account. Please use your "normal" ISP E-mail account in the future.



Posted by DutchGame on 2003-02-24 00:10:45, 8427 times read